A highly skilled Salesforce Professional with 2.5 years
experience in cross-domain configuring Salesforce Sales,
Service, and Marketing Cloud. Proven ability to analyze, design,
and optimize business processes with hands-on experience
implementing change, increasing user adoption, and driving
best practices.
|| 1.5 X Ranger || 100k+ Trailhead Points || 5 X SuperBadges ||
Rajasthan Technical University | 2014 - 2018
❖ Graduated with Honors 73%
❖ NCC ‘C’ certificate holder
❖ SoftProdigy System Solutions- Dot Net | Aug 2019- Oct 2019
Technologies Used -
Asp.Net MVC 5, Javascript, Bootstrap, C#, My SQL Server, Javascript, Jquery, MVC Architecture, Oops Concepts
❖ Project- Tax Function
❖ Marketplace Technologies | Mar 2019 - Jul 2011
Technologies Used -Html, Css, C# , Javascript, Jquery, MVC Architecture, Oops Concepts
❖ Linux World Jaipur | 8 Weeks
Technologies Used - Dockers, Ansible, Big Data, Hadoop, Git
Trailhead | Sept 2021 - Present
Salesforce Administrator and Salesforce Development
❖ Basic Knowledge of Apex and OOPs concept, SOQL,
SOSL, Triggers, LWC, Batch Classes, Test Classes,
Salesforce API call SOAP, REST, BULK, Integration, and
Aura.
❖ Extensive Experience in using declarative features like
Validation Rules, Workflow, Process Builders, Flows,
Sharing Rules, Automation for satisfying business
processes.
❖ Worked extensively on various salesforce.com,
standard objects like Accounts, Contacts and
Opportunities, Products, Cases, Leads and
Campaigns, and more.
❖ Project - Generic Lead Allocation via Round-Robin
Abc Step Technologies Pvt Limited | Jan 2021- Nov 2021
❖ Generated reports and trained individuals to utilize leads
better in the Sales cloud cycle.
❖ Worked on Salesforce CRM to generate business.
Think and Learn Pvt Limited(BYJU'S) | Nov 2019 - Dec 2020
❖ Generated revenue 0f 55 lakhs in one year cycle. ❖ Managing support tickets using Cases, improved case resolution time by 10%. ❖ Developed reports, dashboards, and processes to continuously monitor data quality and integrity